If you're having trouble applying a discount code, please refresh the page and try entering the code again. This often resolves temporary glitches and ensures that the discount is applied correctly. If the issue continues after refreshing, please check to ensure the code has not expired or reached its usage limit. For further assistance, do not hesitate to contact our customer service team.

We're currently in the process of enhancing our website by adding images for each diamond in our extensive collection. In the meantime, for diamonds without images, you can view a detailed 3D video by clicking on the product. These videos provide a comprehensive view, showcasing the diamond's cut, clarity, and sparkle, helping you make an informed decision. We appreciate your patience and are committed to providing visuals for all our diamonds soon.

If you're experiencing issues with our filter function and not all diamonds are appearing, please try the following steps:

Click on the triangle to the left of the "Sort" button and select "Clear Search."

After clearing the search, you can reapply your filter options to view a refreshed list of diamonds. This should resolve the issue and help you find exactly what you're looking for. If the problem persists, please contact our support team for further assistance.

Lab-grown diamonds are real diamonds created in a controlled laboratory environment using advanced technological processes that mimic the natural diamond growth conditions. They possess the same physical, chemical, and optical properties as mined diamonds.

Lab-grown diamonds offer an ethical, sustainable, and more affordable alternative to mined diamonds. They are an excellent choice for customers looking to maximize their budget without compromising on quality or size.

We offer a wide range of shapes, including round, princess, oval, and more. Sizes vary from smaller carat weights suitable for daily wear to larger, statement pieces.

Yes, we offer lab-grown diamonds in various colors, including popular choices like pink, blue, and yellow, providing unique and affordable alternatives to rare natural colored diamonds.

You can select and purchase diamonds directly from our online catalog. If you require assistance or a more customized experience, our customer service team is ready to help you make the perfect choice.

Pricing is based on the four Cs—cut, color, clarity, and carat weight—similar to natural diamonds. However, lab-grown diamonds generally offer more value at a lower price point.

Yes, we offer virtual consultations and can provide high-resolution images and videos of our diamonds.

Currently, S.A.Gems specializes in custom jewelry pieces crafted according to the unique preferences and specifications of our customers. Whether you're looking for a special engagement ring or a personalized gift, we can create a piece that perfectly matches your vision.

Yes, we are excited to announce that in the near future, S.A.Gems will be introducing a distinctive line of pre-designed jewelry. This new collection will feature innovative designs that maintain the quality and craftsmanship our customers have come to expect. Stay tuned for updates and announcements about our upcoming products!

For more information or to discuss a custom jewelry project, please contact our design team directly through our website.

Yes, lab-grown diamonds avoid the environmental degradation and ethical conflicts associated with traditional diamond mining. They provide a more sustainable and conflict-free alternative.

Lab-grown diamonds should be cared for in the same way as natural diamonds. Regular cleaning and inspections are recommended to maintain their brilliance and check for any potential damage.

There are two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). HPHT mimics the natural conditions of diamond formation under high temperature and pressure, while CVD involves depositing gas onto a substrate to form layers of diamond.

Yes, all our diamonds are certified by recognized institutions such as the GIA, IGI, or AGS, which provide detailed reports on each diamond's characteristics.

The certificate outlines several key attributes of the diamond, including cut, color, clarity, carat weight, and more. Our team can guide you through the details and answer any questions you may have. We also offer a comprehensive guide to all the characteristics of a diamond on our website.

Yes, lab-grown diamonds can be resold, though they may not retain the same resale value as natural diamonds due to their lower initial cost and broader availability.

We offer a 7-day return policy. Diamonds must be returned in their original condition and with the certification.

We ship our diamonds securely and discreetly with full insurance coverage using trusted couriers like FedEx or UPS.

Delivery times vary depending on the location but typically range from 10 to 15 business days.

Yes, S. A. Gems proudly offers our exquisite collection of loose diamonds to customers in Canada. You can explore our full range of products and place orders directly through our website. We ensure that all our Canadian customers receive the same high-quality service and exceptional products as our American customers.

Orders to Canada are shipped using reliable international shipping services like USPS to ensure safe and timely delivery. Please note that shipping times may vary due to customs processing.

Yes, when ordering diamonds from S.A.Gems to be shipped to Canada, you will be responsible for paying any customs charges upon the arrival of your purchase. Customs charges include duties and taxes imposed by the Canadian government and must be paid directly by you upon receipt of your shipment.

No, S.A.Gems does not collect Canadian taxes on purchases made through our website. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to. Payment of these charges and taxes is necessary to release your order from customs on arrival.

Please be aware that S.A.Gems has no control over these charges and cannot predict their amount. For further information, we recommend contacting your local customs office for current charges before placing your order.