Shipping & Delivery

Free Shipping

We offer complimentary shipping on all orders exceeding $1000 USD. This is part of our commitment to providing you with exceptional value and service.

Shipping Time

Expect your selected loose diamonds to be delivered within 10-14 business days, following a processing period of 1-2 days. Custom Jewelry will take up to 25 days to be manufacture and 5 days to be delivered. 

Tracking Your Order

Upon shipment, you will receive an email with a tracking number. Tracking information typically updates within 1-3 business days. 

Issues with Tracking?

If you have not received tracking updates within 7 business days of shipment, please contact our customer support team for assistance.

Dedicated Customer Support

Our customer support team is ready to assist you with any questions about your order or our products. You can reach us at info@sagems.co or by messaging us at +1(236)-869-4881. We strive to respond to all inquiries within 24 hours.